Privacy Policy
This Privacy Policy explains how LiveAssist collects, uses, stores, and protects personal data, including information submitted through contact forms, chatbot interactions, account registration, and approved SMS/MMS communications. This policy applies to business customers who use LiveAssist chatbot services on websites.
1. Company Information
- Legal Name: LiveAssist
- DBA: LiveAssist
- Business Address: 5900 Balcones Dr Ste 12955, Austin, TX 78731, United States
- Business Type: B2B only
2. Services Covered
LiveAssist provides AI-powered chatbots for business websites. Services are offered through paid subscriptions with a 14-day free trial.
3. Information We Collect
We may collect the following information through chatbot interactions, contact forms, approved SMS/MMS communications, and account registration:
- User name
- Email address
- Phone number or mobile number you choose to provide
- SMS/MMS opt-in, opt-out, and messaging preference information where applicable
- Chat conversation content
- IP address (stored and logged for chat sending and security)
- Account and usage data
We do not intentionally collect sensitive personal data.
4. Payment Information
Payments are processed through Stripe. LiveAssist does not store or process credit card or banking details directly.
5. Chat Conversations
- Chat conversations are stored to provide and maintain the service.
- Chat data is not used to train AI models.
- Chat data belongs to the customer.
6. Use of Information
We collect and use personal data only for legitimate business purposes, including:
- To provide the service
- To operate and maintain chatbot functionality
- To manage subscriptions and accounts
- To communicate with customers by email, phone, or SMS/MMS when consent has been provided or when otherwise permitted
- To ensure security and prevent misuse
7. AI Provider
LiveAssist uses OpenAI services to generate chatbot responses. Data sent to OpenAI is processed according to their applicable terms.
8. Analytics
We use analytics tools such as Google Analytics to understand website usage and improve our services. We do not use cookies for advertising purposes.
9. Data Storage Location
User data is stored on servers located in the United States.
10. Data Retention
- Data is retained while the customer has an active account.
- After account cancellation, data is automatically deleted after 30 days unless legal retention is required.
11. Data Deletion and User Rights
Customers have the right to:
- Request access to their data
- Request correction of their data
- Request deletion of their data
Requests can be sent to info@liveassist.io.
12. Data Sharing
- We do not sell personal data.
- We do not use personal data for advertising.
- We do not share personal data with third parties, except service providers required to operate the platform.
- We do not sell, rent, or share mobile phone numbers or SMS/MMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent are excluded from any third-party sharing.
13. Data Security
We use reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
14. Data Breach Notification
If a data breach occurs, LiveAssist will notify affected customers when required by applicable law.
15. International Data Transfers
User data is primarily stored and processed in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US. We take reasonable steps to ensure transferred data is protected in accordance with this Privacy Policy.
16. Policy Acceptance
Use of the LiveAssist service means acceptance of this Privacy Policy.
17. Privacy Responsibility
Privacy matters are handled by the LiveAssist privacy team. Requests can be sent by email.
18. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected by a new effective date.