Privacy

Privacy Policy

Effective Date: 1 September 2024

This Privacy Policy explains how Scandinavian Salwa LLC, doing business as LiveAssist, collects, uses, stores, and protects personal data. This policy applies to business customers in the United States who use LiveAssist chatbot services on websites.

1

2

Services Covered

LiveAssist provides AI-powered chatbots for business websites. Services are offered through paid subscriptions with a 14-day free trial.

3

Information We Collect

We may collect the following information through chatbot interactions and account registration:

User name
Email address
Phone number
Chat conversation content
IP address (stored and logged for chat sending and security)
Account and usage data

We do not intentionally collect sensitive personal data.

4

Payment Information

Payments are processed through Stripe. LiveAssist does not store or process credit card or banking details directly.

5

Chat Conversations

Chat conversations are stored to provide and maintain the service.
Chat data is not used to train AI models.
Chat data belongs to the customer.

6

Use of Information

We collect and use personal data only for legitimate business purposes, including:

To provide the service
To operate and maintain chatbot functionality
To manage subscriptions and accounts
To communicate with customers
To ensure security and prevent misuse

7

AI Provider

LiveAssist uses OpenAI services to generate chatbot responses. Data sent to OpenAI is processed according to their applicable terms.

8

Analytics

We use analytics tools such as Google Analytics to understand website usage and improve our services. We do not use cookies for advertising purposes.

9

Data Storage Location

User data is stored on servers located in the United States.

10

Data Retention

Data is retained while the customer has an active account.
After account cancellation, data is automatically deleted after 30 days unless legal retention is required.

11

Data Deletion and User Rights

Customers have the right to:

Request access to their data
Request correction of their data
Request deletion of their data

Requests can be sent to the contact email listed below.

12

Data Sharing

We do not sell personal data.
We do not use personal data for advertising.
We do not share personal data with third parties, except service providers required to operate the platform.

13

Data Security

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.

14

Data Breach Notification

If a data breach occurs, LiveAssist will notify affected customers when required by applicable law.

15

International Data Transfers

User data is stored and processed in the United States. Data stays in the US and is not transferred internationally.

16

Policy Acceptance

Use of the LiveAssist service means acceptance of this Privacy Policy.

17

Privacy Responsibility

Privacy matters are handled by the LiveAssist privacy team. Requests can be sent by email.

18

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected by a new effective date.